Customer Service Policy
BadBadger AntiMalware Customer Service Policy
1. Introduction
At BadBadger AntiMalware, our customers are our top priority. We are committed to providing exceptional service and support to ensure the best experience with our products. This policy outlines our approach to customer service, including how we handle inquiries, complaints, and feedback.
2. Customer Inquiries
2.1 Response Time
Email Support: We aim to respond to all email inquiries within 24 hours during business days.
Phone Support: Our phone support is available Monday through Friday, 9 AM to 5 PM (local time). We strive to address all phone inquiries promptly during these hours.
2.2 Resolution Time
We aim to resolve most customer issues within 48 hours. Complex issues may require more time, but we will keep the customer informed of the progress.
3. Complaints Handling
3.1 Submitting a Complaint
Customers can submit complaints via email, phone, or our website's contact form. All complaints should include detailed information about the issue and any relevant documentation.
3.2 Acknowledgment
We will acknowledge receipt of the complaint within 24 hours and provide a reference number for tracking purposes.
3.3 Investigation
Our team will investigate all complaints thoroughly and fairly. We may contact the customer for additional information if needed.
3.4 Resolution
We aim to resolve complaints within 10 business days. If more time is required, we will inform the customer and provide regular updates.
4. Feedback
We welcome and encourage customer feedback on our products and services. Feedback can be submitted via email, phone, or through our website.
5. Refund and Return Policy
5.1 Eligibility
Customers are eligible for a refund if they request it within 30 days of purchase and can demonstrate that the product did not meet their expectations or failed to function as advertised.
5.2 Process
To request a refund, customers should contact our support team with proof of purchase and a description of the issue. Refunds will be processed within 7 business days of approval.
6. Privacy and Confidentiality
We are committed to protecting our customers' privacy. All customer interactions and data are handled in compliance with our Privacy Policy.
7. Continuous Improvement
We regularly review and update our customer service policies to improve our service quality. Customer feedback is an essential part of this process.
8. Contact Us
Email: support@badbadgerantimalware.com
Phone: 1-888-318-1162
Live Chat: Available on our website
9. Effective Date
This policy is effective as of 2/28/2024 and will be reviewed annually.
Thank you for choosing BadBadger AntiMalware. We are here to ensure you have a secure and satisfying experience with our products.